Enterprise Service Management Solutions Architect Lead

2 weeks ago


Canberra, ACT, Australia Randstad Full time

At Randstad Digital, we are seeking an experienced Enterprise Service Management (ESM) Solution Architect to join our team in designing and implementing ESM solutions aligned with the organization's strategic objectives.

The successful candidate will lead the design and architecture of ESM solutions, ensuring they are scalable, reliable, and meet business requirements. They will oversee the implementation of ESM solutions, including configuration, customization, and integration with other systems.

We require a minimum of 2 years of experience in enterprise service management or a related field, along with demonstrated experience in managing ESM projects, including planning, execution, and monitoring.

The ideal candidate should have strong knowledge of ESM platforms such as BMC Remedy, Atlassian Jira Service Management, ServiceNow, Cherwell, and related technologies.

A key aspect of this role is the ability to analyze complex business requirements and translate them into effective technical solutions. The successful candidate must also possess excellent verbal and written communication skills to convey technical concepts to non-technical stakeholders.

In exchange for your expertise, we offer a competitive salary of around $120,000 per annum, depending on location and qualifications. We actively encourage applications from any background and strive to provide equal employment opportunities.



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