Enterprise Service Manager Systems Analyst
1 week ago
Serving as a trusted advisor for the Enterprise Service Manager, you will play a pivotal role in streamlining service management tools and business processes within the organization.
Key Responsibilities:- Developing and implementing efficient systems and business analyst strategies to improve service delivery and reduce costs.
- Maintaining expertise in Service Management Tools, ensuring seamless integration and optimal performance.
- Collaborating with cross-functional teams to drive business improvement initiatives and transformational projects.
In this dynamic role, you will have the opportunity to leverage your exceptional analytical skills, excellent communication abilities, and strong stakeholder management experience to drive meaningful change.
Requirements:- A minimum of 5 years' experience in undertaking similar roles within organizations of similar size and complexity.
- Systems and/or Business Analyst experience with Commonwealth agencies or Government Departments.
- Expertise in Visio, JIRA, and BPM tools (BPMN and UML).
- Exceptional facilitation, influencing, communication, and negotiation skills.
- ITIL Certification.
The ideal candidate will possess a deep understanding of service management principles and be able to navigate complex stakeholder relationships effectively.
Compensation:We offer an attractive salary range of $80,000 - $120,000 per annum, commensurate with experience, along with a comprehensive benefits package that reflects our commitment to supporting the well-being of our employees.
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