Senior Administrative Support Officer

2 days ago

Launceston, Tasmania, Australia beBeeCustomerService Full time $73,814 - $91,848

About Our Team

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We are a welcoming and collaborative community dedicated to making a difference in Tasmania and beyond. If you are passionate about delivering exceptional customer service and contributing to the success of our organization, we encourage you to explore this exciting opportunity.

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Job Description:

As an Administration Officer, you will be based at one of our front-facing Sciences and Engineering staff contact/reception points. Your primary role will be to provide customer-focused administrative support and advice to students, staff, and external visitors. This may involve maintaining tearoom consumables, assisting staff and students to navigate University systems and processes, connecting people to the right area, and providing meeting and event support.

Key Responsibilities:

  • Maintain an understanding of current policies and procedures, and provide proactive, accurate, and solutions focused advice and enquiry management relevant to Sciences and Engineering.
  • Actively contribute to a superior service culture enhancing and identifying opportunities to improve service delivery.
  • Stay connected by communicating throughout the day across multiple platforms and seeking advice from your fellow team members.
  • Provide support to internal communications and events as directed, including interacting with students, their supporters, and members of the public.
  • Contribute to the development and implementation of Standard Operating Procedures through proficient use of the University's systems (e.g., ServiceNow).

Requirements:

  • Demonstrated administrative skills including experience with a range of applications, including email, spreadsheet database and presentation software.
  • Proven ability to work in a collaborative team environment and demonstrated capacity to act independently within established guidelines.
  • Demonstrated commitment to customer service excellence and proactively contribute to the continuous improvement of systems, processes, and procedures.
  • Exceptional organisational skills with strong attention to detail and a demonstrated ability to prioritize and complete tasks within defined deadlines.
  • Effective interpersonal, resilience, communication and influencing skills with a positive can-do attitude that enhance an ability to communicate effectively with a broad range of people.

What We Offer:

Appointment to this role will be at HEO 4 level with a total remuneration package of up to $91,488 comprising base salary within the range of $73,814 to $78,195 plus superannuation.

How to Apply:

To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the success profile criteria. For further information about this position, please contact the Coordinator, Continuous Improvement. Applications close Wednesday, 24 September 2025, 11:55 pm.

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