Renewal Sales Specialist

4 months ago


Sydney, Australia Adobe Full time

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
The Challenge
The Digital Experience Subscription Renewals Team is currently seeking a driven and dynamic individual to join and form part of an exceptional team of renewal specialists within our Solution Led business. Here at Adobe, renewals are at the heart of our success as a company.
Renewals Sales Specialists are responsible for driving and owning the renewal process end to end across Adobe accounts. They play a critical role in ensuring on-time renewal success and execution by closely collaborating with internal partners, including Sales Leadership, Solution Account Managers, Solution Account Executives, and Operations specialists.
Renewals Sales Specialists work directly with customers to ensure they are set up for success in their upcoming renewal by providing value-based propositions on SaaS solutions, supporting their business requirements, and overcoming objections to save at-risk renewals.
To succeed on our team, you will need strong sales, operations, and analytical skills, as well as drive and discipline to lead and execute on your pipeline with high efficiency.
What You’ll Do
Strong negotiation and relationship-building skills with confidence in managing complex customer situations while ensuring excellent service.
Engage with business partners in legal, finance, operations, contracts etc. to resolve issues raised by your customers.
Monitor renewals 120+ days ahead, assessing risks, collaborators, account activity, and growth opportunities through to closure.
Manage your weekly pipeline and provide timely, accurate updates to management on progress and attrition.
Research customer contracts and purchasing history in Adobe's CRM to create timely, accurate renewal quotes.
Attain quarterly targets for bookings in your patch, on-time renewals and overall critical renewal metrics.
What You Need To Succeed
Minimum 3 years’ experience in a similar/related function (e.g. Technology Inside Sales, Sales Operations, Services Renewals).
Strong interpersonal skills with expertise in handling conflict effectively.
Strong numeracy skills, including intermediate familiarity with Microsoft Excel.
Proficiency in sales pipeline management and CRM tools like Salesforce, Microsoft Dynamics, SAP, or similar systems.
Take the plunge and jump in
Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.


  • Renewals Specialist

    3 weeks ago


    Sydney, Australia Cisco Systems Full time

    WHAT YOU'LL DO As a Cisco AppDynamics Renewals Specialist within Cisco’s Global Renewals organization, you will focus on existing customers and their AppDynamics software renewals. You will be working within Global Renewals, as part of the Cisco Cloud Infrastructure and Software Group Renewals Specialist team. WHO YOU'LL WORK WITH The Global Renewals...

  • Renewals Specialist

    3 months ago


    Sydney, Australia UpGuard Full time

    **Who are we?** UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...


  • Sydney, Australia Philips Full time

    **Job Title**: Service Contract Renewal Specialist Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100...

  • Renewal Manager

    1 week ago


    Sydney, Australia SoftwareONE Full time

    Job Function: Customer Center of Excellence Why SoftwareONE?: SoftwareONE Holding AG, Riedenmatt 4, CH-6370 Stans The role: The Renewal Specialist is a deeply customer centric position that serves a critical role in the local Software and Cloud team. Our Renewal Specialists partner and collaborate across the organization with Account Managers, Software and...


  • Sydney, Australia Nozomi Networks Full time

    Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we're just scratching the surface. As we expand our product portfolio and global presence, our Sales team is hiring an EMEA + APAC Renewals Sales Rep to own and drive the renewals process in...


  • Sydney, Australia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Sydney, New South Wales, Australia Bizcover Full time

    Role OverviewThis Insurance Renewal Specialist role is an exciting opportunity to join Bizcover, a leading company in the insurance industry. As a key member of our team, you will be responsible for delivering exceptional customer service and helping our customers make informed decisions about their insurance needs.Key responsibilities include engaging with...


  • Sydney, Australia Alteryx, Inc. Full time

    We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on...


  • North Sydney, Australia Autodesk Full time

    Job Requisition ID # - 24WD82851 Position Overview The mission is to create customer loyalty and growth through irresistible customer experiences. The Renewals Specialist/Executive is responsible for driving, forecasting, and ensuring the closure of renewals. The role is also responsible for identification and creation of expansion opportunities. This role...

  • Account Manager

    7 months ago


    Sydney, Australia monday.com Full time

    **About The Role**: - Drive and own the renewal processes in collaboration from reachout and negotiation to confirmation of payment. - Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts’ growth. - Negotiate renewal terms to align with the customer and the company goals -...


  • Sydney, Australia Snow Software Full time

    Company Description - Snow’s mission is to stop organizations overpaying for the software they use, today and tomorrow. We help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-based Software Asset Management solutions. Today we are the largest and most successful dedicated developer of SAM...

  • Renewals Manager

    2 weeks ago


    Sydney, Australia DocuSign Full time

    **Renewals Manager** Sales & Business Development | Sydney, Australia **Our agreement with employees** DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign,...

  • Sales Admin

    2 weeks ago


    Sydney, Australia Sales HQ Full time

    A genuine leader in its industry - No direct competitors! - Be rewarded well - 65-80K plus super - Solid training to ensure you are set up for success from day one **The company**: This organisation has been operating for almost 20 years and is a genuine leader in the global energy production space who design, produce and distribute diesel and gas...


  • Sydney, Australia Trellix Full time

    **About Trellix**: **_Role Overview:_** Responsible for working with existing customers to ensure product and technical requirements are met. Works closely with CSM and Field Sales to proactively address Client issues and maximize potential value of contract renewals. **Company Overview**: **About the Role**: - You will be be fully responsible for the...

  • Inside Sales

    7 months ago


    Sydney, Australia Talon Group Full time

    Leading global business that has solutions that really work - Fully catered breakfasts and free snack bar and drinks all day everyday - $75K - $80K Base + $140K OTE **Inside sales / Subscription Renewals and Upgrades - Advertising** - Leading global business that has solutions that really work - Fully catered breakfasts and free snack bar and drinks all day...

  • Renewals Manager

    4 months ago


    Sydney, Australia Miro Full time

    **About the Team**: The Renewals org is a diverse team, based in hubs across the globe, responsible for managing all Miro subscription renewals, direct and through the partner channel. We are looking for you to complete our team and start owning the relationship with our most valued customers. All ideas and initiatives are welcome with a highly collaborative...

  • Renewals Executive

    19 hours ago


    Sydney, Australia Hatch Full time

    ** This role is at Autodesk (not for Hatch)** Hatch is supporting Autodesk to find a great Renewals Executive to join their Sales and Customer Success team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Autodesk. **About the role at...


  • Sydney, Australia Anton Murray Consulting Full time

    Sydney- Ancillary Areas- PermanentOur client is a prominent, growing investment banking firm that advises and facilitates trading in a full range of financial products across Fixed Income, Equities, Foreign Exchange, Carbon, Options, FICC and futures markets. As a full service brokerage firm, they have a strong and established reputation in financial markets...


  • Sydney, Australia Proofpoint Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview Protection Starts with People. The Role and the Team Based out of Sydney Australia, Proofpoint is looking for a self-starting, responsible, mature, highly-motivated renewal sales...

  • Renewals Manager

    2 days ago


    Sydney, Australia Algolia Full time

    At Algolia, we’re looking for a Renewals Manager to partner with our customers through the renewal process, acting as a bridge between Customer Success and Sales. In this Customer Centric role, you will get the opportunity to work on the front lines with our incredible customer base and get exposure to exciting and complex customer interactions. You'll...