Senior Renewals Account Representative

1 month ago


North Sydney, Australia OpenText Corporation Full time

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT
This position has a strong focus on communication as well as selling skills as it is the customers’ renewal contact for OpenText. This will involve producing renewal quotes, following-up on renewing maintenance and selling the value of our Support Programs to Customers. Strong organizational skills are needed to ensure renewal information and status is recorded accurately for billing and future reference.

WHAT THE ROLE OFFERS

  • Analyze and prepare renewal quotes ensuring they are sent to customers within the timeline set in the guidelines
  • Follow up with customers to ensure maintenance is renewed
  • Receive, review and process incoming POs and payments
  • Providing regular reports on progress to management
  • Respond to internal or external enquiries and follow-up with customers (primarily by phone)
  • Develop business relationships with Account Executives and other internal stakeholders
  • Attend product specific, and Renewal Specialist related training
  • Discuss and explain contractual obligations to customers, working together with Account Executives and Legal Department
  • Provide and maintain accurate records and documentation on all transactions and contracts
  • Additional duties as required

WHAT YOU NEED TO SUCCEED

  • Proven experience in a related field
  • Excellent communication skills, written and spoken, strong listening skills and experience in contract and pricing negotiation
  • Solid sales skills with a customer focus
  • Detail oriented, proactive individual with excellent organizational and communication skills and the ability to work effectively in cross-functional teams
  • Experience in an outbound phone sales/support role
  • Skilled with calculations
  • Willingness to take on ad hoc responsibilities
  • Computer literate with Microsoft Office

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.



  • North Sydney Council, Australia OpenText Corporation Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...


  • Sydney, Australia OpenText Corporation Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...


  • North Ryde, Australia Oracle Full time

    Renewal Representative IV-230003RA **Applicants are required to read, write, and speak the following languages***: English **Detailed Description and Job Requirements** Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for medium-sized to large customers in assigned territory. Educate customers on business...


  • North Sydney Council, Australia OpenText Corporation Full time

    About the RoleThis position focuses on customer communication and sales skills, serving as the primary renewal contact for OpenText. Key responsibilities include producing renewal quotes, following up on maintenance renewals, and selling the value of our Support Programs to customers.Key ResponsibilitiesAnalyze and prepare renewal quotes within established...


  • North Sydney Council, Australia Palo Alto Networks Full time

    The role of Strategic Renewal Representative is key to ensuring the success of Palo Alto Network's fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers.Your ImpactMaintain and grow revenue through the...

  • Account Manager

    5 months ago


    Sydney, Australia monday.com Full time

    **About The Role**: - Drive and own the renewal processes in collaboration from reachout and negotiation to confirmation of payment. - Work closely with the Customer Success, finance and sales teams to retain customer contracts, secure renewal and support the accounts’ growth. - Negotiate renewal terms to align with the customer and the company goals -...


  • Sydney, Australia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • Sydney, Australia ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...


  • North Sydney, Australia Palo Alto Networks Full time

    Job DescriptionYour CareerThe role of Strategic Relationship Representative (SRR) is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers. Your...


  • Sydney, Australia Trellix Full time

    Renewals Account Manager **_Role Overview:_** Trellix is searching for a Renewals Account Manager based in Sydney. **Company Overview**: **About the Role**: - You will be be fully responsible for the renewals business in an assigned territory - Drive meaningful customer conversations and engagements to achieve positive business outcomes - Programmatic...


  • Sydney, Australia Trellix Full time

    **About Trellix**: **_Role Overview:_** Responsible for working with existing customers to ensure product and technical requirements are met. Works closely with CSM and Field Sales to proactively address Client issues and maximize potential value of contract renewals. **Company Overview**: **About the Role**: - You will be be fully responsible for the...


  • Sydney, Australia ELMO Software Full time

    Some of our benefits include: Hybrid work set up Paid Parental leave - 12 weeks primary, 6 weeks secondary Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere) Inhouse Learning and Development initiatives ELMO Social and Diversity clubs Wellbeing initiatives such as boot camp, yoga etc. ...


  • Sydney, Australia Trellix Full time

    About the Role: In this role you have the opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to the Company’s growth and success. The cross-functional nature of the role allows for the development of a deep understanding of all aspects of the business. You will be be fully...


  • Sydney, Australia Nozomi Networks Full time

    Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we're just scratching the surface. As we expand our product portfolio and global presence, our Sales team is hiring an EMEA + APAC Renewals Sales Rep to own and drive the renewals process in...


  • Sydney, Australia Palo Alto Networks Full time

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...


  • Sydney, Australia WTW Full time

    The Account Executive will effectively contribute to the management and growth of a portfolio of clients ensuring that their risk management and insurance needs are identified and met. The role will also provide assistance to senior brokers as and when required.  Key areas of accountability will include all aspects of client servicing, including...

  • Investment Analyst

    5 months ago


    Sydney, Australia ACRWORLD Full time

    Work for established renewables developer and asset owner - Energy or infrastructure background preferred - Exciting growth phase for company **About the Company** I'm representing a worldwide developer and owner of renewable energy assets, with an impressive portfolio already in operation within Australia. They have an excellent financial backing, with...


  • Sydney, New South Wales, Australia ELMO Software Full time

    About the OpportunityWe are seeking a driven and customer-focused Strategic Renewal Account Manager to join our dynamic team at ELMO Software.In this key role, you will be responsible for managing key customer accounts, promoting adoption, and ensuring renewals. You will have the opportunity to develop deep knowledge of our HR SaaS products and provide...


  • Sydney, New South Wales, Australia Trellix Full time

    About the Role:As a key member of the Trellix team, you will have the opportunity to leverage your passion for delivering exceptional customer experiences, drive meaningful customer conversations, and contribute to the Company's growth and success. This cross-functional role will enable you to develop a deep understanding of all aspects of the business,...


  • Sydney, Australia Atlassian Full time

    Overview: **Overview** You will drive retention increases across Atlassian’s product portfolio by proactively engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. you will work in tandem with your strategic account team to drive total book of business growth. You are responsible for providing deal support...