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Team Leader

2 months ago

South Toowoomba, Queensland, Australia JP Smith Recruitment Full time

About the Role:

The Team Leader will be responsible for leading a team in the Buys and Loans department, negotiating, processing, and managing the buying and loaning of items from customers. The objective will be to lead the team to achieve the best results for both the store and the customer.

Key Responsibilities:

  • Leading, motivating, and inspiring the team to succeed and reach their allocated targets and goals;
  • Driving a positive culture, reviewing performance, and developing the team;
  • Supervising and ensuring completion of daily outcomes/duties, including preparation of stock for the retail side of the business;
  • Building and maintaining customer rapport, ensuring a positive experience for customers, and resolving any disputes or concerns;
  • Ensuring profitability and viability of the organization, along with a memorable customer experience.

About the Team:

The team will be working in a fast-paced environment, with a focus on customer satisfaction and sales growth. The Team Leader will be responsible for leading by example, demonstrating excellent communication skills, and being able to engage with customers at every level.

Requirements:

  • Experience leading a team, preferably in a retail or sales environment;
  • Excellent communication skills and the ability to engage with customers;
  • A professional and astute approach to negotiations;
  • Problem-solving and people skills;
  • A passionate and outgoing approach to leading a team.