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Desktop Support Specialist

2 months ago

Perth, Western Australia TSA Group - Australia Full time
Job Description

Company Overview

TSA Group - Australia is a leading provider of outsourcing services, dedicated to delivering exceptional customer experiences. As a Desktop Support Engineer, you will be part of a highly technical engineering team responsible for providing technical support and maintenance for desktop computing environments within an organization.

Key Responsibilities

  • Provide first-line technical support for all IT-related issues and problems
  • Provide technical desktop support to staff, including computers, laptops, phones, printers, network patching, Wi-Fi, and other related technologies
  • Field and prioritize requests from end-users in a prompt and courteous manner, working to resolve them efficiently
  • Escalate requests when required, to the appropriately skilled IT Level 2 or 3 resource
  • Perform root cause analysis for Help Desk requests, providing configuration management and security compliance for software and hardware
  • Apply diagnostic tools to aid in troubleshooting as and when required
  • Perform post-resolution follow-up to ensure user satisfaction and proper problem resolution
  • Maintain the IT Asset Register & IT Service desk
  • Learn and apply software and hardware utilized by TSA, such as MS Office applications
  • Assist Systems or Database Administrators with IT requests
  • Assist team members with tasks as required and outlined in the Project scope
  • Develop and update standard operating procedures and documentation
  • Complete service requests or incidents tickets in support of the business
  • Maintain accurate inventory records for desktop hardware and software assets
  • Track hardware and software lifecycles, plan for replacements or upgrades, and assist with procurement processes
  • Design and implement security countermeasures when network vulnerabilities arise

Requirements

  • Basic understanding of LAN topology, routers, hubs, switches, firewalls, and network protocols and services, including WAN/MPLS, TCP/IP, DNS, WINS, DHCP, SMTP, SNMP
  • Basic knowledge of Microsoft Windows Server software, Windows Terminal Services, Citrix Presentation Server, Microsoft Exchange/Outlook, Microsoft Active Directory, Share Point, IIS, and/or other industry-standard server platform services
  • University or industry-recognized qualification in Information Technology
  • The equivalent skills and experience through study or within other organizations

What We Offer

  • Attractive base salary
  • Ongoing support and development
  • Growth in a supportive team environment
  • Health and wellness benefits