Business Customer Advocate

1 week ago

Newcastle, New South Wales, Australia beBeeCustomeroriented Full time $90,000 - $150,000

Job Description:

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We are seeking an Associate to join our Business and Private Banking team in Newcastle West.

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This is an outstanding opportunity to build and progress your career in a collaborative and fast-paced environment.

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You will use your expertise to drive positive outcomes for customers and be part of a team that delivers exceptional service.

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Provide servicing support to customers and Regional and Agribusiness managers to deliver exceptional customer service.">Drive customer advocacy by being an empowered case resolver for customer servicing enquiries.">Support Relationship Managers to complete customer servicing tasks and maximise utilisation of value chain stakeholders to assist in the timely completion of customer requests.">Accountable for customer adoption of digital channels including education of customers to transition to self-servicing channels to simplify customer banking.">Centre of Excellence for onboarding new to bank customers and completion of KYC requirements including accountability for quality and time to cash metrics.">Identify ways in which we can continue to meet or better support our customer needs through such as specialised requirements and engagement with specialist bankers.">Proactive management of Term Deposit Rollovers and opening of new Term Deposit Accounts.">">

Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

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Proven problem-solving skills, with the ability to think critically and creatively.

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Ability to work in a fast-paced environment, with multiple priorities and deadlines.

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Competitive salary and benefits package.

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Ongoing training and development opportunities.

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Contribute to the growth and success of the business.

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Make a real difference in the lives of our customers.

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