Dedicated Customer Advocate

3 days ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000
Job Title: Claims Officer

Job Summary: As a Claims Officer, you will be responsible for promoting our products and services to customers while providing exceptional customer service and resolving claims in a timely and effective manner.

Key Responsibilities:
  • Promote QBE's products and services through fostering great relationships with customers and stakeholders, showcasing our company values.
  • Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including customers, agents, organisations, and partnerships.
  • Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome.
  • Deliver high-quality customer service and develop a good working relationship with all customers and service providers.
  • Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively.
  • Enhance and develop your own technical expertise and participate in professional development and training where required.

Requirements:
  • You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn a new industry this could also be the opportunity for you.
  • Previous experience within insurance claims is highly advantageous although not mandatory.
  • Previous inbound call centre customer service experience.
  • Strong customer service skills with a highly supportive approach.
  • A passion for making a difference and helping people in their time of need.
  • An engaging and courteous phone manner with the ability to type and talk concurrently.
  • Ability to handle multiple and competing tasks to meet customer needs.

Benefits:
  • Hybrid Working – a mix of working from home and in the office to enhance your work/life balance.
  • Life Leave, supporting the life events we all experience, leaving your annual leave for rest.
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super.
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
  • A range of discounts on insurance products, car hire, hotels, goods and services.

What We Offer: A dynamic and inclusive work environment, opportunities for career growth and development, and a competitive remuneration package.

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