Customer Service Advocate

2 weeks ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $55,000 - $85,000

Immerse yourself in a dynamic role where you will deliver exceptional customer service and support. In this fulfilling position, you will proactively seek solutions that benefit both our customers and the business.

You will be responsible for:

  • Actioning customer requests in a timely manner to ensure satisfaction
  • Analyzing customer sales history to identify service needs and explore upsell opportunities, driving revenue growth
  • Informing customers about new products and services when applicable, enhancing their experience

To succeed in this role, you will need:

  • Experience in a high-volume call center environment, with strong communication skills
  • A customer-focused mindset, with the ability to think creatively to achieve results, working independently within a small team
  • Exceptional customer service skills, with the ability to resolve issues efficiently, possessing excellent verbal and written communication skills
  • Proficiency in Microsoft and/or cloud-based CRM programs, utilizing technology to streamline processes

Our organization offers a range of benefits to ensure our employees feel valued, supported, and celebrated. These include:

  • A team member discount card for various retailers, providing exclusive savings
  • Continuous career development to gain new skills and knowledge, enhancing career prospects
  • A successful Refer-A-Friend program, earning up to $2,000 for each referral, encouraging employee engagement
  • Additional discounts from over 300 corporate partners, offering extensive savings
  • Flexible working arrangements, including access to our 'All Can Flex' program, promoting work-life balance

We are committed to safety and require all candidates to undergo background checks, which may involve pre-employment medical assessments involving drug and alcohol testing.

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