Customer Experience Advocate

2 weeks ago

Newcastle, New South Wales, Australia beBeeRisk Full time $95,000 - $105,000
Care Coordinator Opportunity

Transform lives by supporting individuals through their recovery journey with exceptional customer service and professional guidance.

We are seeking a passionate claims professional to join our Compulsory Third Party (CTP) Insurance Claims team as a Care Coordinator. This is an exciting opportunity to make a meaningful difference in people's lives.

Key Responsibilities:
  • Deliver high-quality customer experiences that make a real difference in people's lives.
  • Navigate complex challenges, growing your expertise and skills while guiding customers through each step of their recovery journey.
  • Build strong relationships with customers, providing compassionate support and expert advice.
  • Manage end-to-end claims with the support and mentorship of experienced leaders.
About You:
  • You have experience in insurance claims or allied health, with a strong customer-first mindset and a genuine desire to help others.
  • You possess resilience and the ability to remain composed, ensuring you can support people during vulnerable moments.
  • You have confidence in making sound decisions and taking ownership of outcomes.
  • You excel in active listening and guiding customers through the claims journey with clarity and care.
  • You have solid computer literacy and can quickly adapt to new systems and technologies.
About Us:

We're an international insurer building momentum towards becoming a leading risk partner. Our people will be at the centre of our success, working together to enable resilience for our customers, environment, economies, and communities.

We value diversity and inclusion, committed to creating an inclusive workplace where everyone feels valued and respected for who they are.

  • Customer Experience Advocate

    1 week ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time $60,000 - $70,000

    Job Title: Customer Service RepresentativeA customer service representative is a vital role within our organization. This position involves being the first point of contact for customers, working with them to identify their needs and providing a seamless experience.The ideal candidate will have excellent communication skills, be able to work collaboratively...

  • Customer Service Advocate Opportunity

    6 days ago

    Newcastle, New South Wales, Australia beBeeService Full time $64,792 - $67,492

    Customer Service Advocate OpportunityWe are seeking a highly skilled and passionate customer service professional to join our team in Maitland.About the RoleDeliver exceptional customer experiences in a fast-paced environmentManage complex customer enquiries with adaptability and problem-solving skillsWork collaboratively as part of a team to achieve...

  • Ambassador of Excellent Customer Experiences

    6 days ago

    Newcastle, New South Wales, Australia beBeeService Full time $47,460 - $71,870

    Customer Service RoleAs a key member of our team, you will contribute to delivering exceptional customer experiences and creating memorable moments.ResponsibilitiesEngage with customers by sharing your passion for products and services.Advocate for loyalty programs and inform customers of benefits and offerings.Maintain a clean and safe environment for...

  • Retail Customer Experience Specialist

    1 week ago

    Newcastle, New South Wales, Australia beBeeCustomerExperience Full time $50,000 - $70,000

    About the RoleWe're seeking a customer-focused professional to join our dynamic retail team. As a key member of our store operations, you'll play a vital role in delivering exceptional customer experiences.Key ResponsibilitiesYour tasks may include:Assisting customers with product queries and purchasesMaintaining a well-stocked and visually appealing store...

  • Dedicated Customer Advocate

    1 week ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000

    Job Title: Claims OfficerJob Summary: As a Claims Officer, you will be responsible for promoting our products and services to customers while providing exceptional customer service and resolving claims in a timely and effective manner.Key Responsibilities:Promote QBE's products and services through fostering great relationships with customers and...

  • Chief Customer Advocate

    1 week ago

    Newcastle, New South Wales, Australia beBeeExperience Full time $80,000 - $120,000

    Customer Experience SpecialistDeliver exceptional customer experiences by providing support and assistance in navigating insurance coverage effectively.Key to success in this role is building and maintaining strong relationships with customers, demonstrating a genuine commitment to their satisfaction and identifying opportunities to enhance overall...

  • Customer Service Advocate

    1 week ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time $55,000 - $85,000

    Immerse yourself in a dynamic role where you will deliver exceptional customer service and support. In this fulfilling position, you will proactively seek solutions that benefit both our customers and the business.You will be responsible for:Actioning customer requests in a timely manner to ensure satisfactionAnalyzing customer sales history to identify...

  • Daytime Customer Advocate

    1 week ago

    Newcastle, New South Wales, Australia beBeeService Full time $40,000 - $70,000

    Customer Service Representative">We are seeking skilled customer service representatives to join our team in a fast-paced retail environment.Key Responsibilities:Deliver exceptional customer experiences and maintain store standardsContribute to a safe and positive store environment for colleaguesDevelop skills in a collaborative and supportive environmentIn...

  • Customer Service Advocate

    6 days ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time $60,000 - $88,000

    Customer Service RepresentativeJob Summary:The ideal candidate will act as the first point of contact for customers, prioritising their needs and satisfaction.Responsibilities include identifying suitable products and services for customers, including account opening, lending and banking transactions.The successful applicant will promote digital banking...

  • Personal Care Advocate

    6 days ago

    Newcastle, New South Wales, Australia beBeeCompassionate Full time $75,000 - $96,000

    Help Individuals with Disabilities Achieve Their GoalsWe are seeking a compassionate and highly motivated Support Worker to join our team. This role will play a crucial part in enhancing the lives of individuals with disabilities by providing personalized care and support tailored to their unique needs and goals.Key Responsibilities:Support customers to...