Premium Services Leader

1 day ago

Sydney, New South Wales, Australia beBeeStrategist Full time $180,000 - $250,000
Job Description

This role involves overseeing a team of skilled professionals, including Technical Account Managers and Dedicated Service Engineers. The successful candidate will be responsible for building strong customer relationships, aligning team performance with organizational goals, and ensuring effective communication throughout the organization.

Responsibilities
  • Provide guidance and mentorship to direct reports, promoting their professional development and growth.
  • Align team priorities with corporate objectives and customer needs, fostering a culture of collaboration and mutual support.
  • Collaborate with management peers to develop strategies for Premium Services delivery and future service differentiation.
  • Drive cross-functional efforts to achieve shared goals, working closely with peers in other organizations.
  • Contribute to talent identification and development guidelines, partnering with senior management to identify and develop high-potential individuals.
  • Effectively communicate business outcomes to senior leadership, providing timely updates and insights on key performance indicators.
  • Manage escalations and processes to ensure customer satisfaction, resolving issues promptly and efficiently.

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