Technical Support Specialist

3 days ago

Karratha, Australia beBeeFieldServiceEngineer Full time $108,571 - $119,893

Job Title: Technical Support Specialist

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Job Description:

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We are seeking a skilled and proactive Technical Support Specialist to join our team. This role involves providing hands-on user support, including troubleshooting and maintaining devices such as laptops, desktops, mobile devices, and IP phones.

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You will be involved in networking tasks within a Cisco environment, working closely with the wider networking team to ensure smooth operations. This role will involve supporting both IT and OT environments, with occasional campaigns to remote sites, both onshore and offshore.

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As a Technical Support Specialist, you will provide hands and feet support for the wider teams, including networking, storage, and hosting, assisting with technical issues and ensuring overall system functionality.

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Key responsibilities include meeting and adhering to SLA requirements, ensuring that SLAs are not breached, and service is delivered in a timely and efficient manner.

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Additionally, you will take ownership of tasks from planning and execution to reporting, all while adhering to strict safety and Cyber protocols.

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Required Skills and Qualifications:

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  • ">
  • A minimum of 5 years IT support experience">
  • Hands-on user support experience, including troubleshooting devices and systems managed in Intune environment">
  • Strong networking experience in a Cisco environment, and must have a CCNA certification">
  • Experience providing hands and feet support for networking, storage, and hosting teams">
  • Ability to plan, execute, and report on technical maintenance campaigns">
  • Experience with Windows Servers, VMware and Palo Alto firewalls for management and maintenance">
  • Strong understanding of SLA requirements and a focus on ensuring SLAs are met">
  • High awareness of safety and strict adherence to safety protocols">
  • High awareness of Cyber security and strict adherence to cyber policies and protocols">
  • Excellent communication and documentation skills">
  • A mature, independent worker who takes pride in their work">
  • A team player who collaborates effectively with other technical teams to resolve complex issues">
  • Valid driver's license">
  • Excellent customer interfacing skills">
  • Excellent written and verbal communication skills">
  • Strong attention to detail and outstanding analytical and Problem-solving skills">
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Benefits:

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At our organization, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment via email or phone call.

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Please note that we do not accept any unsolicited resumes from third-party vendors. All recruitment activity must be coordinated through the Talent Acquisition department.

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Others:

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All aspects of employment at our organization are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees.

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Our organization is proud to be an equal opportunity employer.

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