Network Operations Field Support Professional

2 days ago

Karratha, Australia beBeeField Full time $108,571 - $119,893

Field Support Specialist Role Overview

This role involves providing hands-on user support, including troubleshooting devices, maintaining systems and performing networking tasks within a Cisco environment. You will also work closely with the wider networking team to ensure smooth operations.

The job requires supporting both IT and OT environments, with occasional campaigns to remote sites, onshore and offshore. Key responsibilities include meeting SLA requirements, ensuring timely service delivery, taking ownership of tasks from planning and execution to reporting and adhering to strict safety and Cyber protocols.

Key Responsibilities:

  • Meet SLA requirements for field service support
  • Ensure timely service delivery for clients
  • Take ownership of tasks from planning to execution and reporting
  • Adhere to strict safety and Cyber protocols

Requirements:

  • Ability to troubleshoot devices and maintain systems in a Cisco environment
  • Strong communication skills for collaboration with the wider networking team
  • Ability to adapt to changing priorities and environments

Benefits:

  • Opportunity to work with a global leader in next-generation digital services
  • Collaborative work environment with experienced professionals
  • Chance to develop technical skills and expertise in field service support

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