Technical Support Officer

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This is a permanent full-time position commencing Term 4, 2025

Karratha Senior High School, located in the City of Karratha, the hub of the Pilbara region of Western Australia, is an integral part of the community, providing a high-quality education for all students. The school continues to forge a reputation for academic success, strong pastoral care, attracting and retaining high quality staff and the innovative programs and flexible learning options that meet the needs of all students.

Find out more about our school by visiting www.karrathashs.wa.edu.au or Schools Online

The Role

The role of the Technical Support Officer is to maintain the school's Information and Communication Technology (ICT) systems and network, ensuring reliability and sustainability to enhance the learning environment.

The successful applicant will ideally provide advice on technical issues and collaborate with administration to maintain and develop the network system. Suitable applicants will also provide technical support and training to all users throughout the school site on various software applications and provide access to systems and resources.

The successful applicant will be responsible for the installation, troubleshooting, and ongoing maintenance of information systems and ICT equipment in accordance with the school business needs and Department of Education policies and guidelines. This includes maintaining accurate records of ICT assets and resources and the development, implementation, and monitoring of a replacement plan.

We highly value applicants who have the ability to work as part of a versatile team, liaise with other Department of Education personnel and communicate with external providers.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Paula Marriott, Manager Corporate Services on (08) 9182 6900 or email paula.marriott@education.wa.edu.au .

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• obtain a valid Working With Children Check before you start; and
• consent to a National Criminal History Check with the Department's Screening Unit.
  
  

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one (1) being your current line manager.

Step 2: Attach your documents

Your application should include:

• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position; and
• A three (3) page statement addressing the following selection criteria as outlined in the attached JDF
• Demonstrated verbal, written and interpersonal communication skills with the ability to liaise effectively with staff at all levels.
• Demonstrated conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.
• Demonstrated ability to install and maintain network systems incorporating the Internet and Electronic Mail.
• Demonstrated organisational skills to develop effective administrative practices and the initiative to work with minimum supervision.
  
  

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education's Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: IPS/SS983586

Suitable applicants may be considered for similar vacancies arising within the next 12 months following this selection process. This may include circumstances where the successful applicant declines or vacates the position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Monday, 25 August 2025Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesEducation Administration Programs

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