Key Administrator

18 hours ago

Melbourne, Victoria, Australia beBeeAdministrative Full time $54,000 - $62,000

Immerse yourself in a dynamic role that requires your exceptional communication skills and ability to empathize with others. This position is ideal for individuals who are passionate about delivering outstanding customer service and can work well under pressure.

About the Role:

This vacancy involves acting as the primary point of contact for clients, visitors, and callers, ensuring the reception and office areas are welcoming and professional at all times. Your primary responsibilities will include providing administrative support to the team through data entry, letter preparation, and presentation creation, as well as receiving payments and issuing accounts.

  • Establish rapport with clients, visitors, and callers by responding promptly and professionally to their inquiries.
  • Maintain a tidy and organized office environment that reflects positively on the organization.
  • Support the team by preparing and processing documentation, correspondence, and other administrative tasks efficiently.
  • Process payments and issue accounts accurately and promptly, while also handling associated correspondence.
  • Determine client requirements sensitively and respond accordingly, taking into account their grief, beliefs, traditions, rituals, and special requests.
  • Maintain up-to-date knowledge of products and services offered, enabling you to provide expert advice and meet client needs effectively.
  • Accurately complete funeral documentation and communicate costs and payment terms clearly to clients.
  • Liaise with service providers, such as clergy, florists, newspapers, and other suppliers to ensure seamless delivery of services.

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