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Customer Value Analyst

2 months ago


Melbourne, Victoria, Australia Sportsbet Pty Ltd Full time

About Us

Sportsbet Pty Ltd is a leading online sports betting and gaming company that is committed to delivering exceptional customer experiences. Our purpose is to 'Bring Excitement to Life' for our customers, and we strive to achieve this through our commitment to fun, innovation, and customer-centricity.

Our Values

We live by a set of core values that guide our decision-making and behavior. These values include a commitment to customer generosity, a passion for innovation, and a focus on teamwork and collaboration.

The Role

We are seeking a highly skilled and motivated Customer Value Analyst to join our Value Team. As a Customer Value Analyst, you will play a critical role in the development, implementation, and evaluation of key customer generosity initiatives and investments.

Key Responsibilities

  • Deliver compelling and timely analysis to guide investment decisions and strategy development for Sportsbet's customer generosity program
  • Help design and implement experiments end-to-end, including test setup and post-test performance reporting
  • Perform ad hoc duties, including producing customer lists for various campaigns
  • Make important contributions to cross-functional project involvement and operational duties

About You

We are looking for a highly skilled and motivated individual who has a strong background in data analysis and customer experience. The ideal candidate will have:

Strong SQL skills and experience working with data modelsExperience building and working with data models, particularly predictive and machine learning modelsStrong data storytelling ability and experience communicating complex data insights to non-technical stakeholdersKnowledge of statistical concepts and experimentationKnowledge of Wagering or experience working in a similar industry

The Perks

We offer a range of benefits and perks to our employees, including:

A competitive salary and generous performance-based bonus25 days annual leaveGenuine flexible working and remote working policy with a $1050 work from home office allowanceDevelopment budget to send you to conferences, events, courses, and other learning opportunitiesWeekly concierge service, including free massages, manicure/nail appointments, and daily fresh fruitFree breakfast, sparkling water, and Kombucha on tap in the officeTailored career development programs with a yearly tools down day to focus on goalsEnd of trip facilities with an onsite table tennis and pool tableAccess to our employee assistance program and a Circle In membership