Communication and Telephone Operations Specialist

2 weeks ago


Melbourne, Victoria, Australia Alfred Health Full time

Alfred Health

We are seeking a skilled and experienced Communication and Telephone Operations Specialist to join our team at The Alfred. As a key member of our switchboard operations, you will play a critical role in ensuring the smooth delivery of healthcare services to our patients.

About the Role

This is a fixed term (ending 30th June 2024) reliever position for an experienced Switchboard Operator to operate The Alfred's switchboard. Shifts will vary around the 24hr service that is provided. You will be responsible for handling telephone calls from external and internal customers, whilst ensuring that all calls are answered in a timely fashion. This includes updating changes to medical staff rosters and dealing with emergency calls promptly.

The Ideal Candidate

  • A Higher School Certificate/Victorian Certificate of Education.
  • Previous clerical and switchboard experience, preferably in a Hospital environment.
  • Highly developed organisational, communication and interpersonal skills.

Salary and Benefits

Estimated salary: $70,000 - $90,000 per annum. We offer a range of benefits including access to salary packaging and novated leasing, health and wellbeing initiatives, on-site childcare centre, discounted on-site car parking, and on-site gymnasium.



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