
Tourism Experience Manager
4 days ago
Job Opportunity:
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- We are seeking an experienced professional to lead a small team at our Sydney head office. This individual will be responsible for managing customer relationships, developing new systems and processes to improve workflows, and advising and assisting customers pre and post their experience.">
Key Responsibilities:
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- Maintain accurate data and pricing in product and customer databases.">
- Provide support to the sales and operations team on day-to-day issues.">
- Ensure customers have an exceptional experience by recommending additional products and services.">
- Resolve customer service issues in a timely manner.">
- Develop and implement new systems and processes to improve workflows.">
- Work with venue managers and guests to accommodate custom requests.">
Requirements:
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- Proven leader with 3+ years' sales and customer service experience.">
- Good understanding of management techniques and practices.">
- Ability to develop key sales KPIs.">
- Excellent data entry skills.">
- Strong customer focus and a sense of urgency to achieve results.">
- Highly developed interpersonal and communication skills.">
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