Deputy Operations Manager

Overview
At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we're proud to be a certified B Corp with hundreds of trips in over 100 countries.
The world needs more Intrepid people: Do you have experience within touring/guiding, in-depth knowledge of the travel landscape and destinations in Australia plus fantastic organisational skills? If so, we are on the hunt for a Deputy Operations Manager to ensure our adventures are brought to life and be behind the scenes ensuring every trip runs smoothly. You will be the key support to our Tour Guides and empower them to create safe, and life changing experiences for all our travellers. This role is about people on a day to day basis, from scheduling our Tour Leaders, to mentoring and developing the team, you will make sure they have everything they need to deliver.
The responsibilities will span from people to planning. With no day the same, you will be preparing logistics of our journeys, planning and executing camp site purchasing and builds, as well as managing licensing and compliance. On the people side, you will be coaching our leaders, supporting on the road incidents and analysing/actioning tour reports and feedback to ensure the highest quality of service and safety. If you want to shape world class journeys, have a passion for people and want to contribute towards a global movement for good, then we would love to hear from you.
This is a full time, 12 month contract position which can be based anywhere in Australia, with some requirement for travel nationally.
Responsibilities
Plan and manage logistics for journeys, including site purchases and builds, and ensure licensing and compliance.
Coach and mentor Tour Leaders and guides, support on road incidents, and analyse tour reports and feedback to drive safety and quality.
Schedule and develop the team to ensure they have what they need to deliver.
Qualifications
3 + years' experience in the travel industry preferably as a Tour Leader or leading/guiding group travel
Extensive travel experience and knowledge of Western Australia, including the Kimberley, Karijini, Exmouth as well as the south west
A great passion for responsible travel
Management coaching / training experience desirable
Excellent verbal and written communication skills for effective interaction with Trip Leaders, colleagues, and other stakeholders
Strong organisational abilities to manage multiple tasks, prioritise responsibilities, and meet deadlines in a fast-paced environment.
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewards and benefits
Flexible work options, such as work-from-home options and the ability to work from anywhere 4 weeks a year
A free Intrepid trip every year, plus generous discounts for families, and close friends
5 extra days of leave a year for use on Intrepid trips
A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
Access to e-learning platforms, professional development and mentor programs
20 hours of volunteer leave every year to use on causes most important to you
Employee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful.
These are our values and to us they're more than just words; they are the pillars of our success and every day it's our people and the work they do that bring them to life.
At Intrepid, ensuring diversity, equity, and inclusion is an important part of our recruitment process. If you require a reasonable accommodation to submit your application, please email with your name, location, and the accommodations you need, we will then be in touch to support your application.
#J-18808-Ljbffr