Customer Experience Specialist

4 weeks ago


Mount Barker, South Australia People's Choice Full time

About the Role

We are seeking a skilled Customer Experience Specialist to join our team at People First Bank. As a key member of our team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our members.

Key Responsibilities

  • Manage personal loan applications from end-to-end
  • Provide expert advice on products and services to our members
  • Make banking easy and accessible for our members
  • Refer members to our home loan specialists or financial planners
  • Empower our members to use our digital services
  • Deliver second-to-none service that is timely and accurate

About You

You are passionate about customer service and delivering exceptional experiences for our members. You work with a sense of purpose and urgency, and thrive in a busy and high-pressure environment. You bring with you strong experience working with different systems, and experience working in a role that calls for accuracy and high attention to detail.

What We Offer

  • Exclusive discounts on banking products and services
  • Ongoing training, coaching, and support to advance your career
  • Comprehensive wellbeing support, including our Employee Assistance Program and mental health wellbeing app
  • Paid volunteering days and opportunities to make a difference in our community
  • Recognition for your contributions through our peer-driven recognition program

About Us

At People First Bank, we are committed to creating a better future for our members and the communities in which they live. We are a 100% member-owned bank with 700,000+ members and 1,900+ employees. We have dual head offices in Adelaide and Toowoomba, and 90 branches across NSW, NT, QLD, SA, and VIC.



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