Senior Banking Center Manager

5 days ago


Mona Vale, New South Wales, Australia Webster Bank Full time
Webster Bank Banking Center Manager Job Summary

At Webster Bank, we're committed to delivering exceptional financial services and putting our customers first. We're seeking an experienced Banking Center Manager to lead our team and drive success in this key role.

We offer a competitive salary range of $70,000 - $115,000 annually, with the potential for incentive compensation. Our benefits package is designed to support your well-being and help you achieve your long-term goals.

Job Description:

This leadership position is responsible for overseeing all functions, staff, and daily operations within a banking center. You will be tasked with implementing our banking center network strategy, which includes achieving sales, customer service, P&L management, operations, and colleague development goals while contributing to district objectives.

  • Sales Goals: Consistently meet or exceed sales targets, retention goals, and Superior Service Quality (SSQ) standards.
  • Business Planning: Develop, implement, and manage a detailed business plan, participating in establishing team sales and service goals.
  • Cross-Selling: Expand and retain client relationships by actively cross-selling and resolving client issues, supporting segmentation strategy with existing clients through sales, retention, and other bank initiatives.
  • Client Relationship Building: Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.

You will also maintain a working knowledge of all Webster asset, liability, and partner products and services, as well as alternative delivery channels. Additionally, you will coach, develop, and hold team members accountable by demonstrating leadership skills and modeling the way.

Requirements:

To succeed in this role, you will need:

  • A high school diploma or equivalent; a bachelor's degree is preferred.
  • 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication, and organizational skills.
  • In-depth knowledge of retail banking products and services.
Benefits:

We offer a comprehensive benefits package, including a competitive salary range, opportunity for incentive compensation, and a supportive work environment that fosters growth and development.



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