Senior Banking Consultant

4 weeks ago

Mona Vale, New South Wales, Australia ANZ Full time

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Senior Banking Consultant in our Retail Banking, you'll play a key role in helping to deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritising the complete financial needs of customers. You will also have to educate customers on easy ways to bank, providing a full range of professional offering expertise and advice to help customers to meet their financial needs and goals. This role is responsible for serving customers directly, having needs based conversations, including to manage them through the associated property purchasing journey (with a focus on The Home Buyers Journey). These roles may also provide support to more junior solutions and service staff, for more complex customer needs.

Key Responsibilities

  • Act as ANZ products initiator and role model
  • Eagerly support the Branch Manager in delivering ANZ's retail strategy, in addition to day-to-day operations for the branch
  • Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services
  • Take responsibility to 'know your customer' from a risk perspective
  • Deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritising the complete financial needs of customers

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Prior experience in developing strong relationships in a customer focused role
  • Significant experience in financial services, preferably within the retail banking sector
  • Excellent communication and interpersonal skills
  • Leadership and coaching capabilities
  • Experience in being an influential user and promoter of technology
  • Ability to multi-task, highly adaptable to change and ambiguity

Why ANZ?

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

What's next?

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 80042.

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