Senior Banking Professional
2 weeks ago
About Us
We're shaping a world where people and communities thrive, driven by our mission to improve the financial wellbeing and sustainability of our customers.
About the Role
As a Senior Banking Consultant, you'll play a key role in delivering the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers. You will also educate customers on easy ways to bank, providing professional expertise and advice to help customers meet their financial needs and goals.
This role is responsible for serving customers directly, having needs-based conversations, including managing them through the associated property purchasing journey (with a focus on The Home Buyers Journey). You may also provide support to more junior solutions and service staff for complex customer needs.
What will your day look like?
As a Senior Banking Consultant, you'll have the opportunity to:
• Lead ANZ's retail strategy and day-to-day operations for the branch,
• Meet customer needs through the provision of ANZ's range of home loan, insurance, investment products, and transactional services,
• Take responsibility to 'know your customer' from a risk perspective,
• Deliver the desired customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritizing the complete financial needs of customers
What will you bring?
To grow and be successful in this role, you'll ideally bring:
• Prior experience in developing strong relationships in a customer-focused role
• Significant experience in financial services, preferably within the retail banking sector
• Excellent communication and interpersonal skills
• Leadership and coaching capabilities
• Experience in being an influential user and promoter of technology
• Ability to multi-task, highly adaptable to change and ambiguity
We're a diverse bunch at ANZ, with a range of flexible working arrangements and benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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