Customer Service Representative

4 weeks ago


Perth Airport, Australia dnata Full time

dnata, a leading global air services provider, is seeking a highly motivated and skilled Customer Service Representative to join its team at Perth International Airport.

The ideal candidate will have excellent communication and customer service skills, with the ability to work in a fast-paced environment and meet deadlines.

Job Responsibilities:

Answering and attending to majority telephone enquiries.

Monitoring and answering customer service emails.

Phoning shipments out to Agents/Consignees/Personal Effects

Liaise with Warehouse re Bond Checks and monitor them

Track & Trace

Missing cargo / Found cargo investigations

Assist with Quarantine Inspections / Destructions / Seizures and Abandon shipments.

Rotations set up

Training future Customer Service Staff

  • Import related functions
  • Export related functions
  • Additional Duties

Key Requirements:

  • Australian / New Zealand citizenship or Australian Permanent Residency;
  • Basic – Intermediate computer skills;
  • Excellent communication skills – Verbal and Written;
  • High level of customer service skills;
  • Available to work on a rotating roster.

We offer an estimated salary of $65,000 per annum for this role, based on industry standards and Perth's cost of living. This figure may vary depending on experience and qualifications.

What We Offer:

  • Extensive training and support
  • Opportunity to work for a Global company
  • Great team environment


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