Conference Events Manager
5 days ago
Event Coordinator Opportunity
">- Manage daily administration and sales activities, ensuring efficient communication with clients and internal stakeholders.
- Coordinate conferences, dinners, weddings, accommodation, and private dining restaurant bookings, providing excellent customer service and attention to detail.
- Handle calls, book appointments, and assist in lead generation and enquiry follow-up, utilizing strong communication and interpersonal skills.
- Work closely with back-of-house teams to ensure events are coordinated professionally and efficiently, meeting or exceeding client expectations.
- Conduct site inspections for clients and third-party suppliers as required, maintaining the iVvy event management system with details of sales activity, client information, tentative, and confirmed bookings.
- Prepare regular reports as directed by the Conference Sales Manager or General Manager, including ad-hoc reports where requested.
- Act as a Brand Ambassador for the hotel and Event Hospitality and Entertainment, promoting the company values of Empowerment, Possibilities, and Community.
- Attend scheduled meetings and participate in training and development programs, contributing to a collaborative work environment where teamwork is encouraged.
- Conduct post-event follow-up and work closely with clients to secure future business for the hotel and EVT group, providing exceptional customer service and driving yield.
Requirements:
">- Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Experience in customer service, preferably in the hospitality industry, and proficiency in using computer software applications.
- A motivated and enthusiastic individual who is passionate about delivering exceptional customer service.
Benefits:
">- Opportunities for career growth and development within the company.
- A collaborative work environment where teamwork is encouraged.
- Recognition and rewards for outstanding performance.
Additional Information:
">- Paying attention to detail at all times, ensuring a professional and courteous service to guests.
- Providing efficient, friendly, and professional service to all guests, treating them with respect from all cultural groups.
This is an exciting opportunity for a skilled Event Coordinator to join our team, managing daily administration and sales activities, coordinating conferences and events, and providing exceptional customer service. If you are a motivated and enthusiastic individual with strong communication and interpersonal skills, we encourage you to apply.
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