Career Opportunities Coordinator

2 days ago

Sydney, New South Wales, Australia beBeeCommercial Full time $79,500
Job Description

As a Commercial Assessing Coordinator, you will play a vital role in managing assessing and towing workflows from lodgement through to repair. You will provide claims and administrative support while delivering outstanding customer service.

This is a 12-month opportunity to develop your skills and gain exposure across key operational areas.

Responsibilities
  • Assessing & Towing Coordination: Support the assessment triage process and allocate assessments based on complexity, customer needs, location, and expertise. Coordinate and oversee towing operations, negotiating and managing towing and storage costs.
  • Claims Cost Management: Ensure accurate reserving and use of cost-effective fulfilment methods and suppliers. Negotiate settlements and identify suspected fraudulent claims, potential recoveries, and salvage opportunities.
  • Customer Service & Relationship Management: Manage inbound and outbound customer, supplier, and broker calls relating to Commercial Motor Claims. Keep customers, intermediaries, and stakeholders informed of claim progress.
  • Claims Management: Gather and interpret information for claims and make appropriate decisions. Create and manage action plans for claim fulfilment.
Requirements
  • Industry or assessing-related qualifications (desired).
  • Proven record of delivering excellent customer service.
  • Exceptional listening, communication, and negotiation skills.
  • Ability to demonstrate empathy and build rapport with customers, intermediaries, and key partners.
  • Strong problem-solving skills, commercial acumen, and cost management awareness.
  • Ability to manage high-volume workloads, prioritise effectively, and work under pressure.
Benefits
  • Salary: $79,500 inclusive of 12% Super
  • Leave Benefits: Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave.
  • Hybrid Working: Flexible blend of on-site and at-home work arrangements.
  • Staff Discounts: Exclusive discounts on various retailers.
  • Reward & recognition programs
  • Career Development: Ongoing training and growth opportunities.

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