Post-Sales Support Specialist
18 hours ago
Epson Australia is a leading provider of imaging technologies, dedicated to creating innovative solutions that enhance our daily lives. Our organisation values openness, teamwork, and respect, and we strive to make a positive impact on our environment and communities.
Job DescriptionWe are seeking a highly skilled Post-Sales Support Specialist to join our team in Australia and New Zealand. As a key member of our support team, you will be responsible for delivering exceptional post-sales support to our customers, ensuring they receive the highest level of service and satisfaction.
Key Responsibilities- To provide technical and administrative support to customers across Australia and New Zealand, meeting their expectations and exceeding Epson's objectives and targets.
- To collaborate with management to maintain customer satisfaction and achieve business goals.
- To oversee general matters and administrative tasks, systems, service agent administration, and cover plus initiatives.
- A minimum of 2 years' experience in a clerical role, with a strong focus on customer satisfaction.
- Excellent verbal and written communication skills, as well as strong interpersonal and organisational abilities.
- The ability to multitask and prioritise tasks effectively, ensuring seamless delivery of services.
- A positive team player with a flexible attitude, able to adapt to changing circumstances.
- A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
- Birthday leave and volunteer leave entitlements.
- Free parking at Yennora sites.
- Staff discounts on Epson products and Seiko watches.
- Epson's default super fund coverage and additional insurance coverage at no expense to the employee.
If you are a motivated and customer-focused individual looking for a challenging role, please apply via the link below. Include a current resume and a covering letter outlining your suitability for this position.
- Please note that only shortlisted applicants will be contacted.
- Candidates must be Australian citizens or Permanent Residents with full working rights to be considered for this role.
- Recruitment agencies are not required at this time.
- Pre-employment checks, including references and police checks, will be conducted for candidates in later stages of the recruitment process.
Epson Australia values diversity and inclusion, welcoming applications from individuals of all backgrounds, cultures, and identities.
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