Sales Support Specialist

4 weeks ago

Sydney, New South Wales, Australia PARTALE Full time
About the Role

We are seeking a highly organised and solutions-focused Sales Support Specialist to join our team in Surry Hills. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and supporting sales teams to achieve their objectives.

Key Responsibilities
  • Assist the NSW + WA sales team in achieving their sales objectives and maintaining excellent customer relationships.
  • Manage administrative tasks, coordinating sales activities, quoting, rug samples/returns and ensuring seamless communication between the sales team, customers and other departments, including processing claims.
  • Aid in delivering brand and product presentations and handling customer inquiries to support sales efforts.
  • Assist in monitoring orders, invoices and managing payment follow-ups to ensure smooth transaction processes.
  • Aid in maintaining the customer database and contributing to customer code reviews based on tiers.
  • Troubleshoot and resolve customer or internal issues effectively and efficiently to enhance the overall customer experience.
Requirements
  • Experience in sales support, preferably within the home decor or textiles industry.
  • Strong administrative skill set and prior experience. Be able to support several team members with a range of tasks and responsibilities that are both operational and administrative in nature.
  • Strong communication and presentation skills, with the ability to assist in engaging and influencing customers.
  • Excellent organisational skills and attention to detail in maintaining databases and managing samples.
  • Intermediate proficiency of Excel. Ability to use formulas such as VLOOKUP would be advantageous.
About You

We are looking for a personable, organised, productive, solutions-focused and aware of the ways in which their skills and capabilities can contribute to successful client interactions and sales processes. You always put your hand up to help others and are excited to run with administrative tasks and processes that keep everyone on track.

What We Offer

We offer a competitive salary package, estimated to be around $65,000 - $80,000 per annum, depending on experience, plus additional benefits and opportunities for professional growth and development.

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