Excellent Customer Service Representative Wanted
4 days ago
Customer Service Specialist
- Build and maintain rapport with customers through inbound and outbound calls.
- Verify customer information using close attention to detail and reference to standard processes.
- Accurately log and update customer records on the status of their inquiries.
- Process fee payments for new and renewing customers while ensuring accurate and clear communication.
- Identify process improvements and contribute to team discussions on best practices.
- Participate in meetings to share information and collaborate with team members.
- Meet or exceed personal targets while providing high-quality service to customers.
- Engage in high-volume outbound calls to suppliers, explaining the benefits of our service and its processes.
- Provide accurate and clear information to suppliers regarding the benefits of our service and its procedures.
- Proven experience working in a customer-facing environment.
- Strong communication skills for interacting with customers via inbound and outbound calls.
- Intermediate-level proficiency in Excel and attention to detail.
- Highly organized individual with strong time management skills.
Our company operates in the Defence and Aerospace sector by providing streamlined data sharing across an industry community. We focus on nurturing sustainable relationships with both buyer and supplier customers.
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