Business Banking Leadership Role for Merchant Service Helpdesk
3 weeks ago
The Commonwealth Bank of Australia is a leading financial institution that provides a range of banking and financial services to individuals, businesses, and institutions.
We are committed to delivering exceptional customer service and creating a positive impact in the communities we serve.
Job Title: Business Banking Team Manager - Merchant ServicesSalary$120,000 - $150,000 per annum, depending on experience.
Key ResponsibilitiesThis role involves managing a team of professionals who provide support to business customers across various channels, including phone, email, and online platforms.
As a Business Banking Team Manager, you will be responsible for:
- Leading and developing a high-performing team to deliver exceptional customer service and achieve business objectives.
- Coaching and mentoring team members to improve their skills and performance.
- Working closely with other teams to ensure seamless delivery of services and effective communication with customers.
To be successful in this role, you will need:
- A strong background in customer-facing roles, preferably in a banking or financial services environment.
- Excellent leadership and coaching skills, with the ability to motivate and develop a high-performing team.
- Strong communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders.
- A bachelor's degree in a relevant field, such as business, commerce, or finance.
In addition to a competitive salary and benefits package, we offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A comprehensive rewards program, including bonuses and recognition awards.
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Perth, Western Australia Commonwealth Bank of Australia Full timeJob OverviewWe are seeking an experienced Leadership professional to join our Business Banking Contact Centre in Perth as a Team Manager for the Merchant Service Helpdesk. This role is part of our leadership team that supports one of our Contact Centre teams.The ideal candidate will be able to work full-time on a rotating shift between 7am and 9pm, Monday...
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Perth, Western Australia Commonwealth Bank of Australia Full timeOverviewThe Commonwealth Bank of Australia is seeking an experienced Team Manager to lead the Merchant Service Helpdesk team in Perth.This is a full-time opportunity that requires a strong leader who can coach and develop their people to deliver exceptional customer service.About the RoleWe are looking for a motivated and results-driven professional with...
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