Business Banking Leadership Role for Merchant Service Helpdesk

3 weeks ago


Perth, Western Australia Commonwealth Bank of Australia Full time
Company Overview

The Commonwealth Bank of Australia is a leading financial institution that provides a range of banking and financial services to individuals, businesses, and institutions.

We are committed to delivering exceptional customer service and creating a positive impact in the communities we serve.

Job Title: Business Banking Team Manager - Merchant ServicesSalary

$120,000 - $150,000 per annum, depending on experience.

Key Responsibilities

This role involves managing a team of professionals who provide support to business customers across various channels, including phone, email, and online platforms.

As a Business Banking Team Manager, you will be responsible for:

  • Leading and developing a high-performing team to deliver exceptional customer service and achieve business objectives.
  • Coaching and mentoring team members to improve their skills and performance.
  • Working closely with other teams to ensure seamless delivery of services and effective communication with customers.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A strong background in customer-facing roles, preferably in a banking or financial services environment.
  • Excellent leadership and coaching skills, with the ability to motivate and develop a high-performing team.
  • Strong communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders.
  • A bachelor's degree in a relevant field, such as business, commerce, or finance.
Benefits

In addition to a competitive salary and benefits package, we offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive rewards program, including bonuses and recognition awards.


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