Transaction Banking Solutions Expert

2 weeks ago

Perth, Western Australia Commonwealth Bank of Australia Full time

Unlock Your Potential in Transaction Banking

We are seeking a highly motivated Associate to join our Institutional Banking Client Services (IBCS) team on a 12-month contract basis. As a key member of our team, you will be responsible for managing Transaction Banking queries and needs for our clients.

About the Role

In this exciting opportunity, you will work closely with Institutional Banking and Markets (IB&M) to deliver Transaction Banking solutions to Institutional Banking and Corporate clients. Your primary focus will be to provide exceptional service delivery operations, responding to queries, work items, emails, and calls while helping find transaction banking solutions for our customers.

You will be a first point of contact for our clients, forming strong relationships with them and their relationship managers. With a keen eye for detail, you will utilise your skills to mitigate risk or control issues, demonstrating judgment and problem-solving skills to think ahead and anticipate questions.

Your Key Responsibilities

  • Form relationships with clients and relationship managers while assisting with account maintenance and transaction banking queries.
  • Utilise high attention to detail to understand how to mitigate risk or control issues.
  • Demonstrate judgment and problem-solving by thinking ahead, anticipating questions, finding alternative solutions, and identifying clear objectives.
  • Communicate relevant information clearly and concisely, sharing knowledge and ideas with others.
  • Successfully handle multiple tasks, take initiative to improve performance, work towards challenging goals, and persist in the face of obstacles or setbacks.

About You

To succeed in this role, you will have some experience processing Transactional Banking products or services, or transferable skills from working in environments like Branch, Everyday Banking, Business Banking Contact Services, Merchants, or Direct Banking. A business or commerce-related degree is preferred, but not essential.

What We Offer

As a valued employee of Commonwealth Bank of Australia, you will enjoy a competitive salary ranging between $60,000 - $80,000 per annum, depending on your experience and qualifications. Additionally, you will have access to various flexible working arrangements, including changing start and finish times, part-time arrangements, and job sharing. Our commitment to diversity and inclusion means we welcome applications from people of all backgrounds and perspectives.

Career Development Opportunities

At Commonwealth Bank of Australia, we believe in nurturing and supporting our people through skill and talent development, collaboration, flexibility, and internal promotion. With a focus on delivering exceptional customer experiences, we offer a range of opportunities for career growth and professional development.

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