Collections Account Resolution Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeExpert Full time $100,000 - $120,000

Work Life Balance and Recovery Expertise.

This role involves resolving troubled and impaired accounts by managing your own portfolio, collaborating with customers and internal stakeholders to maximize recovery of loans. You will engage with customers over the phone, identify triggers, and work with key stakeholders to find tailored solutions that balance customer care with business outcomes.

A natural problem-solver and strong communicator, you will navigate complex situations with confidence and provide accurate records for transparency and accountability.

The successful candidate will have prior experience in banking or lending, especially in recoveries or collections. Strong stakeholder management skills are essential for this position.

BOQ Group values diversity and inclusion in our workplace, celebrating people of all backgrounds, cultures, bodies, and abilities.

  1. Identify hardship triggers
  2. Find tailored solutions
  3. Navigate complex situations

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