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Customer Support Manager

2 months ago

Fairfield, Australia Komatsu Australia Full time
About the Role

We are seeking a dynamic and innovative people leader to implement strategic marketing and sales campaigns to grow sales across a broad range of product types with our aftermarket business.

Key Responsibilities
  • Lead, mentor, and motivate a team to achieve Sales and growth targets.
  • Develop and implement strategic sales plans to achieve company goals and objectives.
  • Build and maintain strong relationships with key stakeholders and clients.
  • Monitor, report, and analyze performance metrics.
  • Develop and manage the sales budget to ensure efficient use of resources and maximizing return on investment.
  • Develop and manage new business streams and opportunities to achieve sales growth.
Requirements
  • Experience in leadership and team management of a remote group in a similar role.
  • A technically minded individual with experience working within the earth moving, mining, or heavy vehicle industry.
  • A proven track record in identifying new business and closing on this opportunity.
  • Strong business and financial acumen to measure a range of metrics.
  • An ability to build and maintain strong customer relationships to ensure tangible growth and profitability through our aftermarket offering.
  • An articulate communicator with strong interpersonal skills.
  • Experience leading projects would be highly regarded.
  • A demonstrated ability to work autonomously.
About Komatsu Australia

Komatsu Australia is a leading provider of heavy machinery and equipment. We are committed to creating value together with our customers and employees.