Operational Assessing Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCareer Full time $90,000 - $100,000
Commercial Assessing Coordinator Role Summary

This is a unique opportunity to take on the challenge of managing assessing and towing workflows, while providing exceptional customer service to our Commercial Motor Claims customers.

  • Manage the assessment triage process and allocate assessments based on complexity, customer needs, location, and expertise.
  • Coordinate and oversee towing operations, negotiating and managing towing and storage costs.

As an assessing coordinator, you will be responsible for ensuring operational efficiency while supporting internal stakeholders and customers directly.

  • Ensure accurate reserving and use of cost-effective fulfilment methods and suppliers.
  • Negotiate settlements and identify suspected fraudulent claims, potential recoveries, and salvage opportunities.

Key Responsibilities Include:

  • Managing inbound and outbound customer, supplier, and broker calls relating to Commercial Motor Claims.
  • Keeping customers, intermediaries, and stakeholders informed of claim progress.
  • Preparing correspondence, managing issues and complaints, and maintaining a proactive customer-focused approach.

Benefits:

  • Salary: A competitive salary inclusive of 12% Super.
  • Leave Benefits: Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave.
  • Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements.
  • Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally.
  • Staff Discounts: Access to exclusive discounts on top retailers.
  • Reward & Recognition Programs: We celebrate your hard work and achievements.
  • Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.

What We're Looking For:

  • Industry or assessing-related qualifications (desired).
  • Proven record of delivering excellent customer service.
  • Exceptional listening, communication, and negotiation skills.
  • Ability to demonstrate empathy and build rapport with customers, intermediaries, and key partners.
  • Strong problem-solving skills, commercial acumen, and cost management awareness.
  • Ability to manage high-volume workloads, prioritise effectively, and work under pressure.
  • Self-motivated, accountable, and eager to learn quickly.

Why This Opportunity?

This role offers the chance to make a real impact for our Commercial Motor Claims customers, while developing your skills and gaining exposure across key operational areas.

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