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Customer Service Representative

2 months ago

Melbourne, Victoria, Australia Avani Full time

Job Title: Guest Service Agent

About the Role:

We are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Avani. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide warm and professional welcome to guests upon arrival, ensuring a smooth check-in process.
  • Maintain clear and courteous communication with guests throughout their stay, addressing their needs and enhancing their experience.
  • Manage reservations and coordinate booking requests efficiently, ensuring seamless guest experiences.
  • Offer attentive assistance and support to guests, providing valuable insights on local attractions and amenities.

Requirements:

  • Previous experience in a hotel or customer service environment.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and a positive attitude.
  • Ability to work a variety of shifts over 7 days, including weekends and public holidays.

Compensation:

Hourly rate: Monday - Friday $25.80 p/h, Saturday: $32.25 p/h, Sunday: $38.70 p/h