Concierge - The Darling
2 weeks ago
At The Star Entertainment Group, we're committed to delivering exceptional experiences for our guests. As a Concierge, you'll play a pivotal role in ensuring a positive and memorable experience for our valued guests.
Key Responsibilities:
- Supervise and add value to the activities of team members by providing leadership to ensure maximum productivity and guest satisfaction
- Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures
- Ensure guest queries are handled in a timely and professional manner
- Create a positive work environment that facilitates team member motivation, builds morale and teamwork
- Promote and share knowledge about our beautiful city and local area, ensuring our hotel guests experience the seamless level of service they expect from a luxury hotel
Requirements:
- Previous experience in hospitality or guest service supervision/management is desirable
- Outstanding passion to deliver excellent guest service
- Opera Property Management System (PMS) experience or similar
- Bilingual/Multilingual is advantageous
- Flexibility to work in a full-time capacity across a 24/7 roster (including mornings, evenings, and weekends)
About Us:
We're committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We believe in authenticity that embodies our company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.
We're committed to making a difference in our communities, and we're looking for like-minded individuals to join our team.
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