Customer Engagement Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCRM Full time $90,000 - $120,000
Key Role in Customer Relationship Management

This position plays a pivotal role in shaping customer relationships and driving omni-channel initiatives across domestic & international markets.

  • Fundamental responsibility is to extract useful data to develop meaningful insights that help deliver a world-class CRM and loyalty program.
About the Role

A full-time, in-office position based at our Melbourne Head Office.

The selected candidate will be responsible for running the implementation and optimisation of Salesforce CRM across global markets, ensuring seamless integration with existing systems and processes.

  • Retail CRM platforms will be supported to drive insights and personalised strategies to boost engagement and revenue.
  • The company's first comprehensive loyalty programme using Loyalty Cloud will be managed daily, tailored specifically to our premium customer base and brand ethos.
  • Creative communication strategies including segments/journeys/triggers and automations will be developed to enhance customer engagement.
  • Daily management of customer experiences across all touchpoints and markets will be ensured through collaboration with retail teams.
  • Strong relationships will be built and maintained with key stakeholders across all departments and markets.
About the Ideal Candidate

We are seeking an individual with:

  • Minimum 5 years of CRM experience in luxury retail or premium fashion, with demonstrated success in developing and implementing customer engagement strategies.
  • Strong technical understanding of Salesforce and its capabilities, with proven experience in system implementation and optimisation.
  • Advanced Excel capabilities.
  • Proven track record in developing and managing loyalty programmes for high-value customers in premium or luxury markets.
  • Experience presenting to and collaborating with C-suite executives, with excellent strategic thinking and communication abilities.
  • Deep understanding of customer behaviour and expectations, with the ability to translate insights into actionable strategies.
  • Strong analytical skills with demonstrated experience in data analysis and performance metrics reporting.
  • Excellent project management skills with the ability to manage multiple priorities across international markets.
About Working with Us

Opportunities include:

  • Competitive salary package.
  • Chance to work with a talented and passionate team.
  • Product discounts.
  • Training and development opportunities.
  • Company progression possibilities.

We foster an inclusive and diverse environment where opportunities and challenges are prioritised. We recruit, promote, and reward our teams according to their professional aspirations, contributions, achievements, and commitment to our values.

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