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Policy Administrator

2 months ago

Melbourne, Victoria, Australia Dual Australia Full time
About the Role

We are seeking a highly skilled Policy Administrator to join our Melbourne underwriting team. As a Policy Administrator, you will play a critical role in assisting with the day-to-day underwriting processes of our SME portfolio.

Key Responsibilities:
  • Process outstanding SME business through RiskWrite to ensure all business is up to date.
  • Issue timely and accurate policy documentation.
  • Register submissions and issue expiry notices.
  • Process mid-term adjustments according to underwriting approval and issue documentation.
  • Develop working relationships with broker administration staff, underwriters, and other key stakeholders.
  • Clear Pending Cash report in a timely manner and report to managers on outstanding items.
  • Handle reception overflow calls and deal with customers.
  • Manage expenses of Melbourne underwriting managers.
About You

We are looking for someone with strong communication skills, excellent interpersonal skills, computer literacy, and a passion for customer service. Administration experience in financial services (insurance or banking) is highly regarded but not essential.

The ideal candidate will be someone who likes multitasking, has a positive and proactive attitude, and believes that no task is too big or too small.

What We Offer

At DUAL Australia, we value work/life balance, health and wellbeing, family, and giving back. We offer a competitive salary and benefits package that is flexible and dependent on the successful candidate's individual skills and experience.

We are committed to creating an inclusive workplace where our people feel welcome to bring their whole and true self to work. We believe in attracting and retaining the best talent and supporting them to achieve their aspirations.