Accounting Professional
3 weeks ago
About Wabtec Corporation
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Our company has a rich history of innovation and a strong commitment to delivering better outcomes for global customers.
About the Role
We are seeking a highly skilled professional to join our team as a Account Manager. In this role, you will be responsible for managing the delivery of services across all customer SLAs, with accountability for SLA margin performance.
Key Responsibilities
- Point of contact for all customer support post system installation
- Manage the delivery of services across all customer SLAs, with accountability for SLA margin performance
- Facilitate periodic SLA Review meetings and escalate key issues and risks
- Monitor open support cases to ensure timely resolution and transparent communication of progress
- Proactively manage customer spares holding and provide advice regarding appropriate levels of managed stock
- Analyze customers' needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to win new business and increase sales
- Establish best practices
Requirements
- Bachelor's degree from an accredited university or college (or equivalent trade qualification or experience)
- Experience in a similar position with a focus on customer service
- Exceptional commercial skills and experience in management, delivery and growth of Service Level Agreements
- Strong people management skills, with demonstrated experience in developing / coaching team members
- Have a proven ability to develop efficient and consistent work processes and procedures
- Excellent oral and written communication skills, with a high level of attention to detail
- Excellent interpersonal skills with the ability to interface at all levels and functions
- A results-oriented, customer first attitude
- Strong organizational skills, entrepreneurial drive
- Willingness to break the mould and challenge norms where needed
- Flexible work hours to accommodate varying time zones
- Occasional travel to customer sites (including international regions)
- A current driver's license is required
About Wabtec
Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities.
Contact Information
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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