Account Manager

4 weeks ago

Eagle Farm, Queensland, Australia Wabtec Full time

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Manage customer relationships and deliver high-quality service to meet their needs and expectations.
  • Develop and implement effective service level agreements to ensure timely and efficient delivery of services.
  • Collaborate with cross-functional teams to identify opportunities for growth and improvement.
  • Monitor and analyze customer feedback to inform service improvements and drive business results.
  • Provide exceptional customer support and resolve issues in a timely and professional manner.

Requirements:

  • Bachelor's degree from an accredited university or college (or equivalent trade qualification or experience).
  • Proven experience in customer-facing roles with a focus on service delivery and customer satisfaction.
  • Exceptional commercial skills and experience in management, delivery, and growth of Service Level Agreements.
  • Strong people management skills, with demonstrated experience in developing/coaching team members.
  • Excellent oral and written communication skills, with a high level of attention to detail.
  • Excellent interpersonal skills with the ability to interface at all levels and functions.

About Wabtec Corporation:

Wabtec Corporation is committed to taking on the world's toughest challenges. We rely on a culture of leadership, diversity, and inclusiveness to drive innovation and growth. We believe in hiring talented people of varied backgrounds, experiences, and styles to create a limitless source of ideas and opportunities. We are an equal employment opportunity employer and welcome applications from diverse candidates. If you have a disability or special need that requires accommodation, please let us know.

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