Technical Services Manager
2 months ago
We are seeking a highly skilled Technical Services Manager to join our team at Fujitsu. As a key member of our organization, you will be responsible for managing a team of technical specialists, ensuring that service levels are met, and establishing relationships with customers and managers across Fujitsu.
Key Responsibilities- People Management: Manage, motivate, and develop a team of technical specialists to ensure service levels are met.
- Customer Relations: Establish relationships with customers and managers across Fujitsu to act as a respected technical interface.
- Risk Management: Establish and manage risk for the team's technical skill levels and resources to ensure risks are mitigated and problems resolved.
- Planning & Control: Resource allocation and scheduling to meet service demands, taking into account changing priorities or issues.
- Business Orientation: Anticipate the impact of business issues on the team and take appropriate action.
- Service Delivery: Ensure the delivery of services to meet Service Level Agreements (SLAs) as a minimum, striving for improvements.
- Professional Specialization: Focus on specific services delivered to the current customer base, improving core skills and adopting standard processes.
- Tools Mastery: Ensure adherence to agreed strategic toolsets, emphasizing improved deployment and usage.
We are looking for a candidate who can maintain and grow technical skill levels, coach and mentor the team, and adhere to relevant standards. You will be responsible for all aspects of the Performance Management process, building relationships with internal peers, stakeholders, and customers, and recognizing and communicating risk to the appropriate channels.
Why Fujitsu?We are an organization with a strong set of values, promoting diversity, equity, and inclusion. We strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We offer tailored career paths, excellent reputation, and best-in-class reward and recognition programs.
We welcome applications from diverse talents, including women and gender-diverse people, Aboriginal and Torres Strait Islander people, Māori and Pacific people, LGBTI+ people, people with a disability, culturally and linguistically diverse people, and veterans and emergency responders. If you don't tick every box, please don't rule yourself out.
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