Customer Insights and Business Growth Strategist

3 weeks ago

Sydney, New South Wales, Australia RX Australia Pty Ltd. Company Full time
About RX Global

RX Global is a leading company dedicated to building year-round communities with shared passions and purpose, fostering continuous growth for businesses and individuals.

Our expertise lies in organizing high-profile events, conferences, and exhibitions across various industries, uniting communities to learn, inspire, and conduct business.

About the Role

This Customer Insights Manager position plays a crucial role in driving business growth and improving decision-making through customer insights projects.

You will lead and manage these projects to provide actionable strategies for diverse industries.

As a key member of our team, you'll develop and implement a comprehensive customer insights strategy tailored to our diverse industries.

You will oversee the collection and analysis of data from various sources, focusing on understanding industry-specific trends and preferences.

With advanced analytics techniques, you'll extract meaningful insights from event data and identify industry-specific trends.

Collaborating closely with various functions, you'll elevate relevant functional campaigns based on customer insights.

Partnering with Exhibition Directors, you'll identify opportunities for innovation and improvement within each industry segment.

You will monitor key performance indicators related to event satisfaction, attendee engagement, exhibitor ROI, and client retention.

Staying up-to-date with industry trends and best practices in customer insights, event analytics, and experiential marketing is essential for this role.

Requirements
  • A Bachelor's degree in Marketing, Business Administration, or a related field; a Master's degree is not mandatory but highly considered.
  • Demonstrate a proven track record of successfully leading customer insights initiatives within diverse industry sectors.
  • Expertise in quantitative and qualitative research methodologies, statistical analysis, and data visualization techniques.
  • A solid background in customer insights, market research, or analytics within the events industry.
  • Excellent strategic thinking and problem-solving skills.
  • High-level communication skills for verbally and visually communicating insights to seniority levels.
  • Skills in statistical and survey methodology, including advanced skills in quantitative analysis tools.
  • Commercial acumen and the ability to navigate business priorities to identify corresponding research areas.
Estimated Salary: AU$85,000 - AU$110,000 per annum

We offer an appealing working prospect for our people, promoting a healthy work-life balance through numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals.

We know that your wellbeing and happiness are key to a long and successful career. These benefits include:

  • Discounted health plan rate and optical assistance.
  • Life assurance and income protection.
  • The option to buy additional annual leave days.
  • An Employee Assistance Program.
  • Flexible working arrangements.
  • Benefits for you and your family.
  • Access to learning and development resources.
About Us

RX Australia Pty Ltd is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations.

We host approximately 350 events annually across 25 countries and 42 industry sectors.

We are committed to creating an inclusive work environment for all our people and empowering businesses to thrive by leveraging data-driven insights and digital solutions.

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