Service Operations Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $80,000 - $120,000
Job Overview

We are seeking an experienced Front of House Manager to lead daily service operations across a premium, high-volume venue.

Key Responsibilities:
  • Lead and coach FOH teams to deliver exceptional guest experiences
  • Oversee floor operations, section allocations, reservations, and waitlist management
  • Drive sequence-of-service, table-touches, upselling, and guest recovery protocols
  • Collaborate with Bar/Beverage and Culinary leaders on menu launches and service coordination
  • Manage labour against budgets; interpret daily/weekly P&L and service KPIs
  • Maintain compliance with RSA/RSF, incident reporting, and safety protocols
  • Recruit, onboard, and develop team members; run pre-shift briefs and training
  • Ensure cash-up, POS, and end-of-day procedures are accurate and compliant
Requirements

To be successful in this role, you will need:

  • Minimum 2–3 years' recent leadership experience in a premium/high-volume restaurant or bar
  • Proven ability to lead teams, manage service standards, and handle guest recovery
  • Working knowledge of labour planning, budgets, stock, and POS systems
  • Strong wine/spirits and food knowledge with confident, guest-facing communication
  • Current NSW RSA (or ability to obtain before start)
  • Availability to work a rotating roster incl. nights/weekends/public holidays
What We Offer

We offer:

  • Competitive salary package depending on experience
  • Structured leadership development and product training
  • Clear performance goals and progression pathways within a growing group
  • Great team culture and staff benefits across venues
Locations

Available at the following locations:

  • Bopp & Tone, CBD
  • RAFI, North Sydney
  • The Botanist, Kirribilli
  • The Butler, Potts Point
  • SoCal Sydney, Neutral Bay
  • Forresters, Surry Hills
  • Taphouse, Darlinghurst
  • Hesters, CBD
  • Junes Shoppe, CBD
  • UrbnSurf, Sydney Olympic Park (Sandy's & RAFI)
  • Opera Bar Sydney

  • Operational Excellence Director

    2 weeks ago

    Sydney, New South Wales, Australia beBeeGeneral Manager Full time $180,000 - $250,000

    A strategic leader is required to head the newly formed Operational Support Group. The ideal candidate will oversee the delivery of safe and reliable bus services, ensuring every journey meets customer-centric standards.This opportunity offers a chance to make a tangible impact on public transportation, driving innovation and excellence in service...

  • Assistant Manager

    2 weeks ago

    Sydney, New South Wales, Australia Operations Full time

    **About Capella Hotels and Resorts**Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Assistant Manager

    1 week ago

    Sydney, New South Wales, Australia Operations Full time

    **About Capella Hotels and Resorts**Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Leadership Role

    2 weeks ago

    Sydney, New South Wales, Australia beBeeFinancial Manager Full time $130,000 - $170,000

    Job Description:">The primary function of this role is to lead the operations of Accounts Receivable (AR) and Accounts Payable (AP). The ideal candidate will possess extensive knowledge of financial management systems, including Financial Management Information Systems. They should also have a strong understanding of financial controls and fiscal...

  • Manager, Service Operations

    1 week ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Manager, Service Operations****Grade 11/12, Ongoing****About this role**As the Manager, Service Operations you will be responsible for overseeing a multi-disciplinary team whilst leading and managing IT incident management and service request activities and processes. You can see the bigger picture within our large and complex Organisation to ensure...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Operations Full time

    **About Capella Hotels and Resorts**Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Guest Service Agent

    2 weeks ago

    Sydney, New South Wales, Australia Operations Full time

    **About Capella Hotels and Resorts**Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Service Centre Manager

    2 weeks ago

    Sydney, New South Wales, Australia Service Nsw Full time

    **Service Centre Manager (Service Centres)****Salary: Service NSW Grade 7/8 starting at $98,941 base plus employer's contribution to superannuation and annual leave loading****Location: Mittagong and Bega Service Centres****Employment Status: Full-time - ongoing and temporary opportunities**We are currently recruiting for the position of Service Centre...

  • Quality Services Manager

    2 weeks ago

    Sydney, New South Wales, Australia IXOM Operations Pty Ltd Full time $70,000 - $120,000 per year

    IXOM plays a vital part in the lives of tens of millions of people every day. We're the experts behind the scenes, who ensure safe and reliable access and help industries, businesses and local communities to thrive.Our products, services and solutions are used across many end markets, including dairy, agriculture, viticulture, electricity, steel, food and...

  • Service Desk Team Leader

    6 days ago

    Sydney, New South Wales, Australia Graincorp Operations Full time $120,000 - $130,000

    Role: Service Desk Team LeaderLocation: SydneySalary Range: $120,000 - $130,000 (including superannuation)What did you have for breakfast today? Whether it's the flour in your toast or the grain in your cereal, it's highly likely that GrainCorp helped get it onto your plate As we find new ways to connect rural communities with food, animal feed, and...