Claims Team Manager

2 months ago


Brisbane, Queensland, Australia NTI Full time
About the Role

We are seeking a highly skilled and experienced leader to join our team as a Claims Team Manager. As a key member of our Recoveries leadership team, you will play a critical role in developing and strengthening our exceptional claims offering.

Key Responsibilities
  • Lead a team of Recovery Consultants to effectively manage diverse recovery portfolios in a proactive and cost-effective manner that achieves and exceeds targets.
  • Create an environment of continuous improvement, ensuring compliance with all regulatory obligations and implementing strategic initiatives in collaboration with the leadership team.
  • Develop and maintain communication and relationships with other functional areas of the business to drive business growth and success.
  • Provide technical coaching, guidance, and support to the team, act as an escalation point on complaints, and make recommendations to management in relation to recovery claim matters.
  • Review the effectiveness of recovery controls and systems regularly, identifying areas for improvement and implementing changes to drive business efficiency.
Requirements
  • Approximately 5 years of experience in a similar role, with a strong background in general insurance and claims management.
  • At least 3 years of experience in people management and leading claims teams, with a proven track record of success.
  • A tertiary qualification and/or ANZIIF qualification, with a strong understanding of the insurance industry and its regulatory requirements.
About NTI

At NTI, we are committed to providing an environment where our team members feel valued, supported, and empowered to succeed. We offer a range of benefits and opportunities for professional development, including:

  • A competitive annual incentive program.
  • Up to 50% discount on a range of personal insurance products.
  • Access to discounts on over 350 retailers across Australia.

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