Account Manager

2 days ago

Eagle Farm, Queensland, Australia Wabtec Full time

About the Role

We are seeking a highly skilled Account Manager to join our team at Wabtec Corporation. As an Account Manager, you will be responsible for providing exceptional customer support and delivering services that meet and exceed customer expectations.

Key Responsibilities:

  • Point of contact for all customer support post system installation
  • Manage the delivery of services across all customer SLAs, with accountability for SLA margin performance
  • Facilitate periodic SLA Review meetings and escalate key issues and risks
  • Monitor open support cases to ensure timely resolution and transparent communication of progress
  • Proactively manage customer spares holding and provide advice regarding appropriate levels of managed stock
  • Analyze customers' needs and suggest upgrades or additional features to meet their requirements
  • Liaise with the sales department to win new business and increase sales
  • Establish best practices

Requirements:

  • Bachelor's degree from an accredited university or college (or equivalent trade qualification or experience)
  • Experience in a similar position with a focus on customer service
  • Exceptional commercial skills and experience in management, delivery and growth of Service Level Agreements
  • Strong people management skills, with demonstrated experience in developing / coaching team members
  • Have a proven ability to develop efficient and consistent work processes and procedures
  • Excellent oral and written communication skills, with a high level of attention to detail
  • Excellent interpersonal skills with the ability to interface at all levels and functions
  • A results-oriented, customer first attitude
  • Strong organizational skills, entrepreneurial drive
  • Willingness to break the mould and challenge norms where needed
  • Flexible work hours to accommodate varying time zones
  • Occasional travel to customer sites (including international regions)
  • A current driver's license is required

About Wabtec Corporation

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world.

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