
Hospitality Operations Director
1 week ago
Job Description:
The successful candidate will be responsible for leading a team to deliver exceptional guest experiences in a premium, 24/7 VIP setting. This role requires a hands-on operational approach, a passion for developing careers within hospitality, and a commitment to guest service.
- Full responsibility for main gaming floor bars and Sovereign room operating 24 hours a day, 7 days a week.
- Ensure highest standards of service in Sovereign lounge, dining, and chairman's (members-only venue).
- Review and analyse daily operational needs, maintaining beverage, labour, product, and expenses within established parameters.
- Lead and motivate team to continuously deliver guest experience in line with service culture.
Required Skills and Qualifications:
This role requires an individual with outstanding leadership skills, strategic thinking, and the ability to communicate effectively with clients, vendors, and internal teams.
- Hands-on operational approach and passion for developing careers within hospitality.
- Understanding of guest experience and how to deliver in premium, 24/7 VIP setting.
- Outstanding standards, professionalism, and commitment to guest service.
Benefits:
As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, develop your career within hospitality, and receive competitive compensation and benefits packages.
About You:
Highly organised and detail-oriented individuals with proven track records of successfully managing and motivating large teams are encouraged to apply.
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