Customer Service Team Lead
1 week ago
Charterhouse is seeking an experienced Customer Service Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and providing operational support across all aspects of customer service.
Key Responsibilities- Team Leadership: Lead, supervise, and coach contact centre staff to ensure all services are delivered to a high standard.
- Operational Management: Monitor and review day-to-day operational aspects of the contact centre, ensuring key performance indicators (KPIs) are met.
- Reporting and Analysis: Maintain accurate records and provide statistical data on the contact centre as requested by management.
- Conflict Resolution: Facilitate and manage resolution for any conflict situations relating to team members.
- Customer Complaints: Handle and resolve customer complaints through all channels, identify opportunities to improve processes, and prevent future complaints.
- Team Engagement: Drive and facilitate initiatives to promote a highly engaged team culture and work environment.
- Resource Management: Ensure the contact centre is resourced adequately, including the recruitment and onboarding of new staff.
- Performance Management: Conduct regular one-on-ones, coaching sessions, and performance conversations with staff to identify training/development needs and knowledge gaps.
- Leadership Experience: Previous experience in a management or team lead role within a contact centre environment.
- Customer Service Leadership: 5+ years of customer service leadership experience, with a proven track record of achieving objectives.
- Team Supervision: Demonstrated experience in supervising diverse teams to deliver customer service plans and processes.
- Workforce Management: Experience and understanding of a workforce management system and rostering tool, to assist with optimising resources through forecasting, scheduling, and monitoring of workforce in real-time.
- Queue Management: Experience working with a queue management solution, including updating ticket options, reporting, and data collection.
- Stakeholder Management: Stakeholder management experience to build relationships, break down silos, and identify process improvement with other areas of the organisation to ensure a positive outcome and better customer experience.
-
Customer Service Team Lead
18 hours ago
Parramatta, New South Wales, Australia Randstad Full time{"title": "Customer Service Team Lead", "content": "About the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at Randstad. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive the highest level of service.Key...
-
Customer Service Team Lead
2 days ago
Parramatta, New South Wales, Australia Charterhouse Full time{"title": "Customer Service Team Lead", "content": "Job SummaryCharterhouse is seeking an experienced Customer Service Team Lead to join our team. As a key member of our contact centre, you will be responsible for leading a team of customer service representatives and ensuring that all services are delivered to a high standard.Key ResponsibilitiesLead and...
-
Customer Service Team Lead
3 days ago
Parramatta, New South Wales, Australia Charterhouse Full timeJob SummaryCharterhouse is seeking an experienced Customer Service Team Lead to join our team. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and providing operational support across all aspects of customer service.Key ResponsibilitiesTeam Leadership: Lead, supervise, and coach contact...
-
Customer Service Team Lead
3 days ago
Parramatta, New South Wales, Australia Ashdown People Full timeAbout the Role:This is an exciting opportunity to join Ashdown People as a Customer Service Team Lead, providing operational support in all aspects of Customer Services across the City Of Parramatta. As a key member of our team, you will be responsible for leading, supervising, coaching, and developing contact centre staff to ensure all services are...
-
Customer Service Team Lead
1 week ago
Parramatta, New South Wales, Australia Charterhouse Recruitment (Australia) Full timeJob DescriptionWe are seeking an experienced Customer Service Team Lead to join our team at Charterhouse Recruitment (Australia). This is a fantastic opportunity to work in a dynamic and supportive environment, leading a team of Customer Service Representatives and providing operational support across all aspects of Customer Service.Key ResponsibilitiesLead...
-
Customer Service Team Lead
7 days ago
Parramatta, New South Wales, Australia Ashdown People Full timeAbout the Role:This is an exciting opportunity to join Ashdown People as a Customer Service Team Lead, where you will play a key role in delivering exceptional customer experiences across the Contact Centre. As a seasoned leader, you will be responsible for overseeing the day-to-day operations of the Contact Centre, ensuring that all services are delivered...
-
Customer Service Manager
1 week ago
Parramatta, New South Wales, Australia Michael Page Full timeAbout Our CompanyMichael Page is a leading recruitment agency that specializes in placing top talent in various industries.Job SummaryWe are seeking a highly skilled Customer Service Manager to lead our customer service team. The ideal candidate will have a proven track record of delivering exceptional customer service and leading high-performing teams.Key...
-
Administration & Customer Service Team Lead
17 hours ago
Parramatta, New South Wales, Australia Woolworths Full timeAbout the RoleWe are seeking an experienced Administration & Customer Service Team Leader to join our team at Erskine Park Cross Dock. As a key member of our site administration and customer service team, you will be responsible for leading and developing the team to deliver exceptional customer service and administrative support to our business customers...
-
Customer Service Manager
1 week ago
Parramatta, New South Wales, Australia Michael Page Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team at Michael Page. As a key member of our organization, you will be responsible for driving customer satisfaction, improving service efficiency, and developing strategies to enhance our customer experience.Key ResponsibilitiesTeam...
-
Customer Service Team Lead
6 days ago
Parramatta, New South Wales, Australia Charterhouse Full timeJob SummaryWe are seeking an experienced Customer Service Team Leader to join our team at Charterhouse. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and providing operational support across all aspects of customer service.Key ResponsibilitiesTeam Leadership: Lead, supervise, and...
-
Customer Service Representative
4 days ago
Parramatta, New South Wales, Australia HCF - Member Service Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HCF - Member Service. As a Claims Officer, you will be responsible for providing exceptional service to our providers and members, ensuring a positive customer experience.Key ResponsibilitiesManage High Volume Inbound Calls: Respond to and...
-
Customer Service Representative
1 week ago
Parramatta, New South Wales, Australia HCF - Member Service Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at HCF - Member Service. As a Claims Officer, you will be responsible for providing exceptional service to our providers and members, ensuring a positive customer experience.Key ResponsibilitiesManage High Volume Inbound Calls: Respond to and resolve...
-
Customer Service Team Leader
1 week ago
Parramatta, New South Wales, Australia SCENTRE GROUP LIMITED Full timeAbout Scentre Group LimitedScentre Group Limited is a leading retail and luxury brand owner and operator, creating a unique shopping and leisure experience for customers across 42 Westfield destinations in Australia and New Zealand.Our MissionWe are committed to creating extraordinary places that connect and enrich communities, fostering a culture of...
-
Contact Centre Team Leader
1 week ago
Parramatta, New South Wales, Australia Randstad Full timeAbout the RoleThis is an exciting opportunity to work for Randstad, a leading recruitment agency, as a Contact Centre Team Leader. As a key member of our team, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive the highest level of service.Key ResponsibilitiesTeam Leadership: Lead and manage a...
-
Parramatta, New South Wales, Australia Woolworths Full timeAbout the RoleWe are seeking an experienced Administration & Customer Service Team Leader to join our team at Woolworths Group. As a key member of our operations team, you will be responsible for leading and developing the site admin and customer service team to deliver high-level admin and customer service to our business customers and internal teams.Key...
-
Service Support Manager
3 days ago
Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full timeAbout the RoleThe NSW Department of Communities and Justice is seeking an experienced Service Support Manager to lead a team of staff in providing administration support to staff and Community Services clients.Key ResponsibilitiesSupervise and lead a team of staff in the provision of efficient and effective frontline, administrative, and site management...
-
Customer Service Manager
1 week ago
Parramatta, New South Wales, Australia Myer Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Parramatta.As a key member of our management team, you will be responsible for leading and managing a team of Service and Selling staff to deliver exceptional customer service and achieve profitable sales.Key Responsibilities:Champion...
-
Parramatta, New South Wales, Australia Woolworths Full timeAbout the RoleWe are seeking an experienced Administration & Customer Service Team Leader to join our team at Woolworths Group. As a key member of our operations team, you will be responsible for leading and developing the site admin and customer service team to deliver high-level admin and customer service to our business customers and internal teams.Key...
-
Customer Service Manager
3 days ago
Parramatta, New South Wales, Australia Myer Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Parramatta.As a key member of our management team, you will be responsible for leading and managing Service & Selling teams to deliver exceptional customer service and achieve profitable sales.Key Responsibilities:Champion our Customer...
-
Customer Service Manager
18 hours ago
Parramatta, New South Wales, Australia Myer Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our leadership team at Myer Parramatta.As a key member of our leadership team, you will be responsible for championing our Customer First Strategy, managing day-to-day operations, coaching and mentoring, and driving profitable sales.You will lead, empower, and...
