Customer Service Team Leader

1 week ago


Parramatta, New South Wales, Australia SCENTRE GROUP LIMITED Full time

About Scentre Group Limited

Scentre Group Limited is a leading retail and luxury brand owner and operator, creating a unique shopping and leisure experience for customers across 42 Westfield destinations in Australia and New Zealand.

Our Mission

We are committed to creating extraordinary places that connect and enrich communities, fostering a culture of innovation, inclusivity, and excellence.

Job Summary

We are seeking a dedicated Customer Service Team Leader to join our team at Westfield Parramatta. In this role, you will play a vital part in managing our Valet and Concierge services, ensuring smooth operations and exceptional customer experiences.

Key Responsibilities

  • Customer Service Excellence
    • Collaborate with the team to maintain exceptional customer service standards.
    • Lead by example, ensuring a customer-first approach and consistently driving NPS (Net Promoter Score) targets.
  • Team Leadership
    • Set the bar for service excellence within the team, providing training and coaching to align with our service standards.
    • Maintain open communication across multiple platforms and teams to ensure the highest level of customer satisfaction.
  • Operational Management
    • Manage Valet and Concierge services, ensuring smooth operations and excellent customer experiences.

Requirements

  • Leadership Experience
    • Ideal candidate will have proven leadership experience in a customer service setting.
  • Customer Service Skills
    • Excellent customer service skills, with a talent for exceeding customer expectations.
  • Adaptability
    • Capable of adapting and working independently in a dynamic environment.
  • Driver's License
    • Hold a full driver's license to manage valet responsibilities.

What We Offer

  • Collaborative Culture
    • A collaborative, inclusive culture that values diversity and promotes a sense of belonging.
  • Employee Benefits
    • Competitive salary and benefits package.
    • Opportunities for career growth and professional development.


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