
Customer Service Advocate
1 day ago
We are seeking a highly skilled professional to join our National Customer Support team as a key contact for all inbound customer queries, parts orders and stock availability. This is a full-time opportunity with various days and shifts available.
As a member of this team, you will be responsible for delivering exceptional customer service and support while working collaboratively with colleagues to ensure timely resolution of customer inquiries.
Key Responsibilities:
- Providing expert-level support to customers through phone, email and other communication channels.
- Responding to customer inquiries in a timely and professional manner.
- Collaborating with internal stakeholders to resolve complex customer issues.
- Processing internal/counter sales orders and raising invoices.
Benefits:
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive salary package.
- A generous corporate uniform supplied.
- Access to Employee Assistance Program.
- Discounted Medibank health insurance policy.
- Opportunity for continuous training and upskilling with real career development opportunities.
- Employee exclusive staff discounts on Hitachi goods.
About Us:
We are an equal opportunity employer, committed to providing industry-leading after-sales service and reliable solutions. Our vision, mission and values are centered around quality and total customer satisfaction. We value our people through open communication and feedback, empowering them to contribute purposefully towards our continued success.
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